Ask-this-video
Let your viewers ask questions about your video.
Everything Loom charges for — free.
Your new hire asked the same onboarding question for the third time this week. Last month you sent them a 22-minute Loom that covered it. The Loom is sitting in their inbox right now, waiting to be rewatched — but they don\'t have 22 minutes. They have one question.
Pullsy's Ask-this-video feature solves this. Below every recording is a chat panel. The viewer types a question in plain English. Pullsy returns the answer pulled from the video\'s transcript — with a clickable timestamp that jumps them straight to that moment in the recording. The video answers back. Loom doesn\'t have this feature at any tier.
What "chat with a video" actually does — three scenarios.
"Chat with a video" is a category-defining feature. Most readers haven\'t used one before, so here\'s what the experience looks like in three concrete scenarios.
New-hire onboarding — instead of rewatching the 22-minute "how we ship" video
Your new hire is three days in. They've been pointed at the 22-minute "how we ship here" Loom from their first day but they're now stuck on a specific question: "When do we run retros?"
They scrub through the 22 minutes looking for the relevant 30 seconds. They give up at minute 14 and Slack you. You drop what you're doing to answer.
They open the recording. Below the video is a chat box. They type "when do we run retros?" Pullsy returns the answer — "every other Friday, after the sprint review" — with a clickable timestamp at 0:47. They click, jump to that moment in the video, hear you say it. They move on in 10 seconds.
Customer support — a customer asks "how do I export?"
A customer emailed support asking how to export data. Your support agent records a 90-second walkthrough instead of typing out the answer (it's faster, clearer, and they can reuse the recording).
The customer watches the 90 seconds, gets most of the way through, and then sends a follow-up email: "can I export to CSV specifically?" The agent has to write back. Ticket sits open another day.
Below the video is the Ask-this-video panel. The customer types "can I export to CSV specifically?" Pullsy returns "Yes — in the export dialog, pick CSV under format" with a clickable timestamp at 0:42. The customer clicks, watches the relevant 15 seconds, exports, closes the ticket themselves. Agent didn't need to write a follow-up.
Recorded lecture — students ask 3 weeks after class
You recorded a calculus lecture on October 14. A student emails on November 5 asking "what was the formula you used in the second example?" The student can't rewatch the full 50-minute lecture just to find that formula.
You dig out your own notes, try to remember which formula, reply with something vague. The student is frustrated.
The student opens the recording. Types "formula in second example" into the Ask-this-video panel. Pullsy returns the answer with the formula written out and a clickable timestamp at 12:34. The student clicks, hears you explain it, gets back to studying.
How Ask-this-video works under the hood.
You record
Record your screen + mic in Pullsy. The browser captures video, audio, and your transcript in real time.
Pullsy indexes the transcript
When you stop recording, Pullsy auto-generates a chapter list, a written summary, a searchable transcript, and an Ask-this-video panel below the player.
You share the link
Anyone with the link can watch and ask questions. No signup required. The viewer types in plain English — no special syntax.
The viewer asks
The viewer's question is matched against the transcript. Pullsy returns the most relevant passage as an answer with a clickable timestamp that jumps the player to that moment.
Ask-this-video: Pullsy vs Loom.
| Feature | Loom | Pullsy |
|---|---|---|
| Viewers can ask the video a question | No — one-way viewing only | Yes — chat panel below every recording |
| Answer includes clickable timestamp | No | Yes — jumps the player to the relevant moment |
| Works in plain English (no syntax required) | N/A | Yes |
| Grounded in the actual transcript (no hallucination) | N/A | Yes — answers are passages from the recording's own transcript |
| Cost | Not available at any tier | Free |
| Works in non-English recordings | N/A | Yes — same flow |
Ask-this-video — the headliner.
Loom is one-way. The viewer watches, scrubs, gives up, sends a follow-up. Pullsy's Ask-this-video turns every recording into a two-way conversation: the viewer asks, the video answers, with a clickable timestamp that jumps to the relevant moment. Loom has no equivalent at any tier.
Auto-summary + chapters, free.
Every Pullsy recording gets an auto-summary, a chapter list (by topic transition in the transcript), and a full-text-searchable transcript. Loom gates the same three features behind Business + AI (~$20–24/user/mo).
Turn the recording into a guide.
Pullsy also converts a finished recording into a numbered, step-by-step written guide — useful when the viewer prefers to read rather than watch. Loom has no equivalent at any tier.
Frequently asked questions
How does Pullsy know the answer to a question about the video?
Pullsy indexes the recording's transcript when you stop recording. When a viewer asks a question, Pullsy matches the question against the transcript using semantic similarity, returns the most relevant passage as the answer, and includes a clickable timestamp that jumps the player to that moment in the recording. The answer is a passage from your own video — not a generated response.
Can it hallucinate or make up an answer?
No, because Pullsy isn't generating answers — it's retrieving the most relevant passage from your transcript. If the question has a clear match in the recording, Pullsy surfaces that passage. If the question is unrelated to the recording, Pullsy returns "no relevant section found" rather than guessing. The viewer always knows whether the answer came from the recording or not.
Is Ask-this-video free?
Yes. The feature is on every recording, on every tier, including the free tier. There's a fair-use cap on AI usage in the free tier (the system isn't free of compute cost), but for typical viewing volumes the feature works without limits. Pro removes the cap.
Can I disable Ask-this-video on a specific recording?
Yes — when you finish recording, you can toggle the Ask-this-video panel off before sharing. The recording still has its transcript and chapters; viewers just can't ask questions. Useful for recordings where you don't want viewer interaction (e.g. a polished marketing video).
Does it work in other languages?
Yes. Pullsy transcribes in the language you speak (any of the languages the browser's speech-recognition supports) and Ask-this-video answers in that language too. So a Spanish recording gets a Spanish transcript, a Spanish chat panel, and Spanish answers. The system does not translate; it works in the recording's native language.
Is Pullsy affiliated with Loom?
No. Loom is a trademark of Atlassian. Pullsy is an independent product not affiliated with or endorsed by Loom. Plan details above are dated to July 2026 from Loom's public pricing pages.
Record a video. Let viewers ask it questions.
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Loom is a trademark of Atlassian. Pullsy is not affiliated with or endorsed by Loom. Loom plan details reflect Loom's public pricing pages as of July 2026.